Ashley Barron helped me process my renters insurance and she was wonderful to work with! She explained everything gracefully and was very easy to talk to.

I find it absolutely disgusting you're taking zero responsibility and having zero empathy in regards to this person's situation. Its 2025 and soon to be 2026, you mean to tell me that State Farm doesn't have a system designed to automatically notify policy holders of policy changes? Freaking Netflix has that capability. Additionally, you are indirectly implying this is all her fault without actually saying it. "We sent a revised billing notice", to what, her old home address? Despite telling you and her new agent she's in the process of getting a divorce? Nah, your system has the capability of making notes in someone's account, you could've just as easily annotated this information, reached out "LIKE A GOOD AGENT WOULD", when there was a change to the policy. I would find it a little strange if another policy holder made changes to a joint account after prior notice they are in the process of separating, no? How naive do you have to be to just assume both policy holders would make decisions in the best interest of each other? Obviously, you're biased towards their ex, or you're sexist towards women. Like a bad neighbor, State Farm is not there, especially Glenn Waterhouse.

I’m really frustrated with how my auto insurance situation has been handled by State Farm. Back in July, I notified the company that my husband and I were separated and I wanted to get off our shared auto policy. I was told that since the policies were bundled with our homeowner's insurance and I was still on the house, I would need to wait until our divorce was final. I did exactly that, but none of this was marked in my file. A couple of weeks ago, I went to another State Farm office in my new town and was told it would take some time to remove me from the policy, fine, I understood. But then today, I found out from said agency, that my now ex-husband changed the coverage on my car from full to comprehensive back in July. This is the car I still have a loan on and drive every day. When I raised this concern with an agent here at Glenn Waterhouse today, I was told that State Farm doesn’t notify both policyholders when changes like this happen. Honestly, I think that’s a terrible policy. My ex changed my coverage without informing me, and I was completely in the dark about it for over four months. I was told, “Well, he could’ve dropped your coverage altogether,” but that doesn’t make it okay to leave me driving around without adequate insurance for months. I’m really disappointed with the lack of communication and the way this situation has been handled. It’s not the kind of service I expect from an insurance company.

Ashley N Barron helped me immediately with my Insurance, didn't have to wait. Was able to get my issue solved quickly and without hassle.

We just signed up but it was a great experience. Steve was responsive and helped us every step of the way to get the same coverage at a better rate than our previous provider quickly without rushing or missing any of the important details. Highly recommend!